1. Introduction

We respect your privacy and process personal data in line with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”). This Policy covers what we collect, why we collect it, and your choices.

2. Information We Collect

We collect information to deliver and improve our services:

2.1 Information You Provide

• Contact & Quote Forms: name, email, phone number, company, project details, attachments.
• Support & Enquiries: messages and any additional information you choose to share.
• Preferences: communication and marketing preferences when provided.

2.2 Information Collected Automatically

• Usage data: pages visited, interactions, referring pages, and timestamps.
• Device & browser data: IP address (or approximate location), device type, OS, browser.
• Cookies and similar tech: to remember preferences and measure site performance.

3. How We Use Your Information

• Provide quotations, schedule site visits, and deliver requested services.
• Respond to enquiries and provide customer support.
• Improve website performance, content relevance, and service quality.
• Maintain security, prevent fraud, and ensure compliance with law.
• Send service updates or marketing communications (only with your consent where required).

4. Legal Bases for Processing

Depending on the activity, we rely on one or more of the following legal bases: contract necessity (to provide requested services), legitimate interests (to improve and secure our website), consent (for certain cookies/marketing), and legal obligation (to comply with applicable laws).

5. Sharing & Disclosure

We do not sell your personal data. We may share it with:

• Service providers: hosting, email delivery, analytics, and security partners who process data under our instructions.
• Professional advisers: auditors, insurers, and legal advisers where necessary.
• Authorities: when required to comply with applicable laws and regulations.

6. International Data Transfers

Your information may be stored and processed outside the UAE. Where applicable, we take steps to ensure adequate safeguards consistent with legal requirements.

7. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy (e.g., to respond to enquiries, provide services, meet legal obligations). We apply clear retention and deletion practices.

8. Security

We implement administrative, technical, and physical safeguards to protect personal data, including HTTPS encryption and access controls. No method of transmission or storage is 100% secure, but we continually improve our safeguards.

9. Cookies & Similar Technologies

We use essential cookies (site functionality) and optional cookies (analytics/experience). You can manage cookies via your browser settings. Blocking some cookies may impact site functionality.

10. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from them.

12. Third-Party Sites

Our website may include links or embeds (e.g., maps, social profiles) to third-party services with their own privacy practices. We encourage you to review their policies.

13. Changes to This Policy

We may update this Policy from time to time. We will post any changes on this page and update the effective date above.